Microsoft Social Engagement Alerts

Microsoft Social Engagement Alerts

Microsoft Social Engagement Alerts

Microsoft Social Engagement includes an alert system that notifies users when a post or trend meets the users' alert criteria.  In this video, Philippe Kieffer demonstrates the two types of alerts - posts and trends - and how to configure them in Microsoft Social Engagement. For more information about Microsoft Social Engagement alerts, visit http://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/default.aspx and http://go.microsoft.com/fwlink/?LinkId=506601

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
View Full Article