Microsoft Social Engagement Demo at Convergence 2015

Microsoft Social Engagement Demo at Convergence 2015

Microsoft Social Engagement Demo at Convergence 2015

In this video from the Convergence 2015 keynote you will see a demonstration of how British company Marston’s uses Microsoft Social Engagement to create meaningful customer experiences. To watch more about Microsoft Social Engagement videos click here: https://www.youtube.com/watch?v=1qFSq93dv7U&list=PLRvH_Jgj96NlIWSDmJN7_x92H3EVDuI_s To learn more about Convergence, click here: http://www.microsoft.com/en/convergence/

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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