Microsoft Social Engagement Overview

Microsoft Social Engagement Overview

Microsoft Social Engagement Overview

Formerly named Microsoft Social Listening, we're pleased to unveil Microsoft Social Engagement 2015 Update 1! In this video we will highlight the enhancements and new features we've launched with this release so end-users can effectively monitor social and engage with their audiences, from the new social center to the improvements made in setting up search topics. For more information about Microsoft Social Engagement, visit http://www.microsoft.com/en-us/dynamics/social-engagement-help-and-training/default.aspx and http://go.microsoft.com/fwlink/?LinkId=506601.

By Vocalcom

7 Reasons Social Customer Service is Essential for Every Brand

As social media continues to grow in popularity, the same can be said for social customer service. As fast-paced and often public channels for communication, it’s no wonder that customers embrace them to engage with brands when they need quick and direct answers to their questions. Indeed, the following statistics illustrate just how essential social customer service has become, and...
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