MIMO 2025: A 10x or 100x Capacity Multiplier?

MIMO 2025: A 10x or 100x Capacity Multiplier?

MIMO 2025: A 10x or 100x Capacity Multiplier?

Introduction: David M. Payne, Chairman, Marconi Society, Director, Optoelectronics Research Center, University of Southampton . Speakers: Arogyaswami Paulraj, Professor Emeritus, Stanford University, Marconi Fellow (2014); John Cioffi, Stanford Professor Emeritus, Chairman and CEO, ASSIA, Marconi Fellow (2006); Helmut Bölcskei, Professor, ETH Zurich; Thomas Marzetta, Group Leader, Bell Labs Alcatel-Lucent Moderator: Robert Lucky, Former Executive Director, Communications Sciences Research Division, AT&T Bell Labs, Marconi Fellow (1987).

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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