[Mobile Hero Story] AliExpress: E-Commerce on the Go

[Mobile Hero Story] AliExpress: E-Commerce on the Go

[Mobile Hero Story] AliExpress: E-Commerce on the Go

AliExpress, a global online retail marketplace, considers mobile its catalyst for international expansion. Collecting and analyzing mobile insights, the company revamped its mobile site and app to cater to new and repeat customers, respectively.

By Vocalcom

The Call Center is Here to Stay

When a customer has an urgent question or complaint, nothing is more irritating than reaching a voice recording, or in other words, being placed on hold. In fact, 79 percent of consumers prefer to speak to another person over the telephone over any other method of communication when trying to reach a customer service center. For this reason, phone support...
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