[Mobile Hero Story] AliExpress: E-Commerce on the Go

[Mobile Hero Story] AliExpress: E-Commerce on the Go

[Mobile Hero Story] AliExpress: E-Commerce on the Go

AliExpress, a global online retail marketplace, considers mobile its catalyst for international expansion. Collecting and analyzing mobile insights, the company revamped its mobile site and app to cater to new and repeat customers, respectively.

By Vocalcom

Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a U.S. Wireless Customer Care Full-Service Performance Study found that chat has become a leading contact source for customers, with 42% of customers using a live online chat...
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