[Mobile Hero Story] Citibank: A Bank in Your Pocket

[Mobile Hero Story] Citibank: A Bank in Your Pocket

[Mobile Hero Story] Citibank: A Bank in Your Pocket

To help its increasingly connected Asian customers bank anytime, anywhere, Citibank employs an aggressive mobile-first strategy. New digital features are designed first for mobile before they’re scaled to other platforms. Across the APAC region, over 30% of digital transactions now occur on mobile.

By Vocalcom

Part 1 - Three Questions You Need to Ask Before Investing in Cloud Call Center Software

Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive data in the public cloud. Cloud telephony has truly supercharged the contact center, and it has not gone unnoticed, as evidenced by the rapidly rising adoption rate of cloud-based services. If you have several physical or expensive call centers or...
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