Mobile Moments

Mobile Moments

Mobile Moments

ow as a company, do you identify, prioritize, and deliver service in the mobile moments of your customers? Find out more: forr.com/mms-video

By Vocalcom

5 Tips for Communicating with Unhappy Customers

In today’s omnichannel world, customers have many ways to engage with a brand. When they have a great experience, chances are that they’ll spread the word, and social media platforms play a great role in delivering such messages. But what happens when a customer has a less-than-stellar experience, or even a downright poor one? In difficult situations, a customer service...
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