Mobile Moments

Mobile Moments

Mobile Moments

ow as a company, do you identify, prioritize, and deliver service in the mobile moments of your customers? Find out more: forr.com/mms-video

By Vocalcom

Leveraging Smartphone Purchases and Searches for Improved Customer Service

At its core, the cloud contact center is an inherently Internet-based service (after all, that is where the cloud exists). You’ve done a great job of ditching legacy hardware and moving everything to the cloud. You certainly deserve a pat on the back for making this move; however, a cloud-based facility should also be providing its clients with Internet-based service...
View Full Article