Mobile Will Transform Your Business

Mobile Will Transform Your Business

Mobile Will Transform Your Business

Julie A. Ask, Forrester VP, Principal Analyst discuss the importance of mobile and how the proliferation of mobile devices has increased your customers' expectations. Learn how to serve your customers' digital needs at their moment of need, visit: solutions.forrester.com/digital-business

By Vocalcom

A Carefully Constructed Roadmap Can Increase Contact Center Flexibility

One of the largest benefits to contact centers is the numerous applications and components that are available in the technology. Tools like predictive dialing, e-mail management, chat services, quality monitoring and interactive voice response (IVR), for example, have been some of the most successful and widely implemented; however, there can be a downside to all of these options that surfaces...
View Full Article