Modern marketing with Chris Capossela & Allison Watson: Convergence 2015

Modern marketing with Chris Capossela & Allison Watson: Convergence 2015

Modern marketing with Chris Capossela & Allison Watson: Convergence 2015

Microsoft has shared its vision to reinvent productivity, empowering people and organizations to do and achieve more. To support this vision, we must also reinvent our approach to marketing so that it supports the core goals of the company. Chris Capossela, Chief Marketing Officer, spoke at Convergence 2015 about his agenda to transform marketing at Microsoft. He was joined by Allison Watson, Corporate Vice President US Marketing & Operations, who shared how she manages her business using Microsoft’s data platform. As Capossela put it, “there are things that go far beyond technology”. Learn more at http://microsoft.com/convergence

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5 Steps for Monitoring Your Customer Service Practices

When your company defines great customer service, what are the key factors? Does it mean implementing new technologies? Or perhaps you aim to train employees regularly? No matter what your brand’s definition may be, customer service needs regular quality monitoring just like any aspect of your company. As Deloitte affirms, 62% of companies view customer experience delivered by contact centers...
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