Modernizing IT Service Management with Remedyforce

Modernizing IT Service Management with Remedyforce

Modernizing IT Service Management with Remedyforce

Join Remedyforce customers, Dex Media and Mitchell International, and the Remedyforce Product team for a panel discussion on how to create the ideal services hub for your IT ecosystem. During this fast paced, interactive session, you'll learn about the value of extending your Force.com investment to IT, integrating Salesforce and AppExchange apps with Remedyforce, and modernizing your approach to IT Service Management (ITSM) Additionally, you'll hear how real world companies are transforming their approach to ITSM with Remedyforce, the most secure, stable, scalable ITSM app available in the market. Customers will also discuss why they choose Remedyforce over other cloud-based ITSM solutions.

By Vocalcom

5 Ways Big Data Can Improve the Customer Experience

Brands nowadays collect a tremendous amount of data on their customers. From purchase history to social media commentary, customer insights may be collected across multiple touchpoints. In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use...
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