Motivating The Human Heart Of Your Digital Business Transformation

Motivating The Human Heart Of Your Digital Business Transformation

Motivating The Human Heart Of Your Digital Business Transformation

Forrester analyst David Johnson discusses the psychology behind big organizational changes, and one of them is the potential for resistance and anxiety in your organization's workforce. He shares insight into what companies can do to minimize this resistance and anxiety. To learn more about how Forrester can help on the path to digital mastery, visit: solutions.forrester.com/digital-business

By Vocalcom

Business Continuity, Disaster Recovery and Your Call Center

The call center has been integral in helping the world overcome natural disasters. A quick scan on the Web will show that in the U.S. alone, there are countless centers offering support, relief and resources after 2012’s Hurricane Sandy and the February 2013 nor’easter that quickly followed. More recently, the tornado that uprooted the state of Oklahoma in May 2013...
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