Motivating The Human Heart Of Your Digital Business Transformation

Motivating The Human Heart Of Your Digital Business Transformation

Motivating The Human Heart Of Your Digital Business Transformation

Forrester analyst David Johnson discusses the psychology behind big organizational changes, and one of them is the potential for resistance and anxiety in your organization's workforce. He shares insight into what companies can do to minimize this resistance and anxiety. To learn more about how Forrester can help on the path to digital mastery, visit: solutions.forrester.com/digital-business

By Vocalcom

Pusula Call Center Taps Vocalcom's Predictive Dialer to Drive Sales

As a company’s needs change—whether that means expanding a suite of offerings, targeting a new niche market or scaling or downsizing—it is imperative that technology keeps up. Because technology that won’t grow alongside your business is technology that will surly cripple you at some point. For Turkish-based call center Pusula—which has a call center agent base of 300—that was the...
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