Move-In - Class of 2016 Student at Harvard Business School

Move-In - Class of 2016 Student at Harvard Business School

Move-In - Class of 2016 Student at Harvard Business School

Members of the Class of 2016 move into their dorms and begin their two-year journey at Harvard Business School

By Vocalcom

Handling the Evolving Customer Service Lifecycle

As we all know, there are multiple stages of delivering customer service and satisfaction. For anyone in the call center industry utilizing a virtual solution, it’s imperative for employees to understand the unique phases associated with the customer service lifestyle to provide the best service possible. These stages include: ·         Awareness: When a customer becomes aware of a need or...
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