Multichannel Customer Interactions

Multichannel Customer Interactions

Multichannel Customer Interactions

Customers want flexibility. They want to choose how to contact you. Serve them better with a blended multichannel solution that delivers great experiences one interaction at a time.

By Vocalcom

The Security of the Cloud Contact Center

As cloud computing continues to transform the way that business is conducted, it is important to look at the possible concerns that can come along with it. Security has been a long-time cloud concern for many; business owners and execs see an enormous amount of valuable and private information seemingly floating around in what they consider the digital equivalent of...
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