Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Multichannel Customer Service: The Wells Fargo Way

Providing consistent multichannel support isn't easy. George Larribas, executive vice president, Wells Fargo Bank, chats with 1to1 Media about the steps Wells Fargo is taking to build its multichannel customer service strategy, along with lessons learned. Sponsored by inContact.

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Data Centers Struggling with Massive Security Attacks

The NSA, journalists’ computers, your data center…each has a large bull’s-eye painted on their backs as all are targets for hackers and DDoS (distributed denial of service) attacks. From the mischievous pranksters to serious criminals, hackers, malware and other exploitation of vulnerabilities are costing companies billions of dollars. Research is progressively revealing how businesses are combating this by using technology...
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