Netiquette Rules - Intro

Netiquette Rules - Intro

Netiquette Rules - Intro

This video is an introduction to practicing proper Netiquette by David Chiles.

By Vocalcom

Optimizing Customer Service on Facebook

Contact centers that utilize social media channels to deliver customer service may think that all channels are alike. In reality, every social media site has its own characteristics which companies must consider to attain exceptional customer service. Facebook maintains great popularity as a social customer service channel. Unlike Twitter, which tends to be conversational and move fast with limited characters,...
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