New navigation for Microsoft Dynamics CRM Online

New navigation for Microsoft Dynamics CRM Online

New navigation for Microsoft Dynamics CRM Online

Take a look at this short video and get up to speed quickly with the navigation in Microsoft Dynamics CRM. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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