New to Dreamforce

New to Dreamforce

New to Dreamforce

First time heading to Dreamforce? Join Dreamforce Conference Chair, Julie Liegl and Scott Owens, developer of the Dreamforce Mobile App to get the lowdown on how to do your first Dreamforce right!

By Vocalcom

Mobility in the Virtual Call Center

The bottom-line is unquestionably important for any call center hoping to gain new customers and retain those that they already have. So, what can call center managers do to strengthen that bottom line? Simply put, know the difference between ease of experience and satisfaction, which often comes down to the experience customers have when they reach the call center. With...
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