NTT Group Reshaping Businesses and Enabling Success

NTT Group Reshaping Businesses and Enabling Success

NTT Group Reshaping Businesses and Enabling Success

NTT Group and Pick-n-Pull Auto Parts discuss how they use Salesforce in a unique and creative way to meet their business goals while focusing on innovation.

By Vocalcom

Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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