NTT Group Reshaping Businesses and Enabling Success

NTT Group Reshaping Businesses and Enabling Success

NTT Group Reshaping Businesses and Enabling Success

NTT Group and Pick-n-Pull Auto Parts discuss how they use Salesforce in a unique and creative way to meet their business goals while focusing on innovation.

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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