Office Offender #653: Too Casual Friday

Office Offender #653: Too Casual Friday

Office Offender #653: Too Casual Friday

Office Offenders. We all know who they are. They leave the coffee pot dry and use our outdoor voices in cube conversations. They barge in on closed door meetings and type emails in ALL CAPS. They're frustrating and they disrupt business, but they're not without hope. Join Ava, Avaya’s Engagement Expert on her mission to put an end to the office offender epidemic by enabling business engagement through seamless communications techniques and technologies. Get to know Ava better at www.avaya.com/ava Avaya is the leading provider of customer and team engagement solutions. The company offers world-class contact center and unified communications products and services that create mobile engagement environments for better customer service, increased productivity and higher profitability. Connect with Avaya Facebook: http://goo.gl/SziZnj Twitter: http://goo.gl/wBwXyM LinkedIn: http://goo.gl/mDVGMQ

By Vocalcom

The Tale of One Successful Company's Customer Service Meltdown

It just goes to show that even the most profitable company can begin to burn if it doesn’t ensure a competitive, pleasant customer experience. The company in question is Ryanair, a European low-cost airline. Ryanair boasts annual profits of about 500 million euro; however, the brand is now experiencing profit warnings, likely due to what CEO Michael O’Leary would rather...
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