Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

In this 30-minute webcast, Pete Winemiller, senior vice president of guest relations for the NBA's OKC Thunder, details the franchise's game-winning front-line staff engagement platform, "EEC—Educate, Evaluate, Congratulate." Sponsored by TeleTech.

By Vocalcom

The Call Center Hiring Hunt is On

As one might imagine, the holiday season brings about great opportunities for those looking to shine in the call center industry. And, with the new Affordable Care Act taking off, positions for call center agents are not restricted to Christmas, Hanukkah and Kwanza fun. Let’s take a look at both of the reasons for an increase in call center hiring...
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