Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy

In this 30-minute webcast, Pete Winemiller, senior vice president of guest relations for the NBA's OKC Thunder, details the franchise's game-winning front-line staff engagement platform, "EEC—Educate, Evaluate, Congratulate." Sponsored by TeleTech.

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What is an In-Store Kiosk?

Imagine being able to complete your entire shopping experience in-store but without the help of a single salesperson. This is absolutely possible by leveraging the power of an in-store kiosk for customer service. Today’s advanced call center solutions encompass multiple ways of innovatively connecting and engaging with customers. In-store kiosks are at the front line of doing so. In-store kiosk...
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