Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

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Part 2 - Exploring the Core of the Salesforce Platform

What creates a tall and healthy tree? Fresh green leaves, wide expansive branches, and most importantly, thick, solid roots. If you are wondering what the Salesforce platform is rooted upon, it is the three core principles of speed, touch and trust. As you may have already learned from part one of this series, the platform is transparently designed to evolve...
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