Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

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Part 2 - Top Two Ways to Leverage Pinterest for Customer Engagement

In part one of this series, we learned that being aware of your audience and analyzing user trends can really help a business shape its Pinterest activity. Used the right way, Pinterest can boost brand awareness, increase referral traffic and overall have a significantly positive impact on your business’s performance as a tool for customer engagement. If the statistics in...
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