Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

By Vocalcom

The Cost of Losing Customer Satisfaction Without the Right Telemarketing Software

Successful telemarketing all depends on customer satisfaction. So, naturally, if your customers request to be on the “Do Not Call” list, you should immediately comply. Unfortunately, this leaves some telemarketing firms feeling as if they’re losing customers and, as a result, losing profit. What these individuals don’t realize, however, is that listening to their customers actually bolsters brand awareness and...
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