Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

Omni Channel Customer Experience for Business Agility

The Communications Industry is in the middle of a transformation. Customers want instant access to the latest available offerings through any channel, the ability to personalize those offerings to their preferences, and the instant gratification of getting what they bought at the point of sale. In this video, Salesforce and Accenture’s executives share where the industry is headed.

By Vocalcom