Omnistream Shares Success with SAP HANA

Omnistream Shares Success with SAP HANA

Omnistream Shares Success with SAP HANA

The Omnistream solution: Chinese retailers have experienced massive growth in the last five years. They have incurred a lot of infrastructure debt as a result (eg a beauty retailer who grew via acquisitions now owns hundreds of POS systems). The Omnistream mission is to enable specialty retailers to bring a VIP experience to their customers without having to overhaul their fragmented systems. The plug and play engine which runs on SAP HANA allows retailers to bring the following benefits to all point-of-purchases instantly.

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
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