OneNote Integration in CRM Online 2015 Update 1

OneNote Integration in CRM Online 2015 Update 1

OneNote Integration in CRM Online 2015 Update 1

With Microsoft Dynamics CRM 2015 Update 1 you and your team can stay organized, even on the go, with OneNote notebooks associated to a CRM record. Find out how in this short video by Jason Hui. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

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Top Two Social Media Mistakes Every Contact Center Manager Should Be Aware Of

We’ve all heard horror stories of companies who took to social media with good intentions, yet damaged their brand and made a dent in customer loyalty because things somehow went south. These types of tweets and posts make our eyes widen and mouths strain downwards as we scratch our heads wondering what thoughts went through an employee’s head before hitting...
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