Online Branding: Win Customers in the Moment

Online Branding:  Win Customers in the Moment

Online Branding: Win Customers in the Moment

Gopi Kallayil, Google's Chief Evangelist of Brand Marketing, will discuss his perspective on online branding and show you practical ways to reach your customers in the moments that matter most.

By Vocalcom

Too Much Call Center Technology, Not Enough Time

Contact center managers are – understandably – on a never-ending hunt for the newest technology and latest trends in the customer service space. After all, customers are constantly changing their minds and communication preferences, oftentimes pinning you as the last person to know. Sometimes, it can feel as though there’s too much call center technology and simply not enough time...
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