Online Branding: Win Customers in the Moment

Online Branding:  Win Customers in the Moment

Online Branding: Win Customers in the Moment

Gopi Kallayil, Google's Chief Evangelist of Brand Marketing, will discuss his perspective on online branding and show you practical ways to reach your customers in the moments that matter most.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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