Opsveda: Enabling Operational Insight

Opsveda: Enabling Operational Insight

Opsveda: Enabling Operational Insight

OpsVeda joins SAP Startup Focus Program at SAPPHIRE NOW 2014 to discuss its solution and the quality of enablement and development help received through the program. The startup company focuses on Supply Chain Visibility and Process Optimization. The OpsVeda solution provides real time predictive visibility into process exceptions across execution processes spanning Order Fulfillment, Supply Management, Shipment Logistics and Channel Operations using the SAP HANA platform.

By Vocalcom

7 Drivers of Employee Engagement in the Contact Center

As many brands have taken note, customer service success is directly linked to employee engagement. Numerous studies have demonstrated the importance of keeping employees motivated and empowering them to display their strengths at work. Indeed, when employees do not feel engaged, the results may be costly to the company. A Gallup poll found that engagement levels drop to just 2%...
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