Oracle CRM On Demand Analytics

Oracle CRM On Demand Analytics

Oracle CRM On Demand Analytics

Use Oracle CRM On Demand Analytics to provide real-time and actionable business intelligence thru powerful reporting capabilities and interactive dashboards Product portal: http://www.oracle.com/us/products/applications/crmondemand/analytics/analytics-306299.html

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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