Oracle CRM On Demand Analytics

Oracle CRM On Demand Analytics

Oracle CRM On Demand Analytics

Use Oracle CRM On Demand Analytics to provide real-time and actionable business intelligence thru powerful reporting capabilities and interactive dashboards Product portal: http://www.oracle.com/us/products/applications/crmondemand/analytics/analytics-306299.html

By Vocalcom

Call Center Execs Confident in Customer Service, Yet Hesitant to Go Multi-Channel

A survey conducted by Firstsource Solutions during this year’s Call Center Week 2013 - recently held in Las Vegas – shows that the majority of call center executives are sitting pretty when it comes to the quality of their customer service. In fact, 85 percent of those surveyed described their organization’s customer service as either “exceptional” or “good.” Meanwhile, only...
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