Overview of Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1

Overview of Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1

Overview of Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1

Get an overview of our new Mobile Application for Smart Phones for Microsoft Dynamics CRM Online 2015 Update 1. This video, featuring Beth Steinke, will walk you through navigation and will show you how to access more options, add records, and create contacts. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323.

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Gamification in the Contact Center: A Motivator for Agent Success

In the business world, keeping customers satisfied is indeed a major key to success. However, one should not ignore the fact that employee motivation plays a large role in creating customer satisfaction. In the contact center industry, agents play a significant role in fostering and maintaining customer satisfaction, and one of the major current trends in the industry focuses on...
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