Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Join us to hear how Panasonic implemented a single instance of Salesforce Sales Cloud across all of its B2B business units in EMEA, replacing three existing Siebel solutions after struggling to maintain a consistent customer service experience. Panasonic and Cloud Sherpas will walk you through how they worked to redefine the overall sales and service processes, and provide service agents with a single view of customers across all relevant aspects of the business.

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5 Reasons Video Drives Great Customer Experiences

Personalized customer service is in greater demand than ever, and brands are finding numerous ways to deliver. From messaging to live chat to social media engagement, customer service channels are no longer just a means of delivering answers but bridges to building long-lasting relationships between brands and customers. Among these channels, live chat has consistently proven to be a winner...
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