Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Panasonic Integrates All Stages of the Pipeline with Salesforce.com

Join us to hear how Panasonic implemented a single instance of Salesforce Sales Cloud across all of its B2B business units in EMEA, replacing three existing Siebel solutions after struggling to maintain a consistent customer service experience. Panasonic and Cloud Sherpas will walk you through how they worked to redefine the overall sales and service processes, and provide service agents with a single view of customers across all relevant aspects of the business.

By Vocalcom

Does Your Contact Center Need a 'Tune Up?'

Succeeding in the cloud contact center business depends on a variety of aspects – from the implementation of up-to-date Voice over Internet Protocol offerings to how well social media is being utilized in one’s overall service strategy. Especially considering the rapid growth of the cloud atmosphere over the last few years, there is much to keep track of. This is...
View Full Article