Parature Knowledge Management and Self-Service Showcase from Microsoft Dynamics CRM

Parature Knowledge Management and Self-Service Showcase from Microsoft Dynamics CRM

Parature Knowledge Management and Self-Service Showcase from Microsoft Dynamics CRM

Parature from Microsoft is a customer service software that helps organizations engage with customers for a better support experience. This video will walk through how Parature is able to help organizations answer user questions with a foundation of knowledge, leveraged at different touch points that drives staff productivity and promotes the adoption of self-service for support inquiries. Visit www.parature.com to learn more about building a foundation of knowledge and promote self-service! For more information, see - http://www.parature.com/customer-service-software/self-service/

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Effective call center operations begin long before an agent picks up the phone to speak with a customer or vice versa. It begins when a customer peruses your company website a week prior and finds that your FAQ section is outdated. It commences when a client downloads your company’s mobile app. It all starts the moment customers decide to follow...
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