Part 1: Exporting Your Data

Part 1: Exporting Your Data

Part 1: Exporting Your Data

The Data Import Wizard lets you import Account and Contact data quickly and easily into Salesforce, from a variety of tool such as Google, Yahoo, Outlook and more! This video walks you through how to get your data out of your current tool and into a csv file. Then you'll be ready to import, which is covered in part 2 of this 2 part video series.

By Vocalcom

Chat Apps Are Edging Out SMS: What it Means for the Contact Center

Mobile chat apps are becoming a new customer communication standard. These types of services were initially brought to market with social connectivity in mind, but with the increasing evolution of instant messaging (IM) and related presence solutions and the swift decline of text messaging (or SMS), it seems that chat apps could be the next best technology for the contact...
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