Part 1: Welcome & Corporate Overview - Salesforce World Tour Tokyo, 12/4/14

Part 1: Welcome & Corporate Overview - Salesforce World Tour Tokyo, 12/4/14

Part 1: Welcome & Corporate Overview - Salesforce World Tour Tokyo, 12/4/14

Shinichi Koide, Chairman and CEO, Salesforce Japan kicks off the "Welcome to the Customer Success Platform" keynote at Salesforce World Tour Tokyo. Filmed live at Tokyo's Prince Park Tower.

By Vocalcom

Personalizing the Customer Relationship through your Call Center Application

Amazon defined the true meaning of personalization nearly two decades ago when it started making product suggestions to customers and site visitors based on their past behavior. Since then, most companies have tried in some way to incorporate personalization into their customer experience. As a journey rather than a destination, achieving this is a work in progress. However, successful personalization...
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