Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Marc Benioff, Chairman and CEO, Salesforce, opens the Welcome to the Customer Success Platform keynote at Salesforce World Tour Chicago. He interviews Randy Rutta and Steve Bergman, CEO and CIO of Easter Seals about their work with Salesforce Foundation. Later he speaks with Chicago Mayor Rahm Emanuel. Recorded live on April 23, 2015.

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Need-to-Know Mobile Usage Statistics for Strengthening Contact Center Engagement

Mobile technology continues to advance, break barriers and redefine the state of customer service and engagement for the hyper-connected contact center. Managers need to be constantly aware of the ever-changing mobility landscape and the ways in which they can improve their offerings in order to achieve higher satisfaction rates. In light of this, leading industry research firm Pew Internet revealed...
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