Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Part 1: Welcome and Corporate Overview - Salesforce World Tour Chicago

Marc Benioff, Chairman and CEO, Salesforce, opens the Welcome to the Customer Success Platform keynote at Salesforce World Tour Chicago. He interviews Randy Rutta and Steve Bergman, CEO and CIO of Easter Seals about their work with Salesforce Foundation. Later he speaks with Chicago Mayor Rahm Emanuel. Recorded live on April 23, 2015.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
View Full Article