Part 2: Importing Your Data

Part 2: Importing Your Data

Part 2: Importing Your Data

In this video we'll walk you through how to import Account and Contact data using the Data Import Wizard. Once you have your data in a csv file, you can use the wizard to import it and map fields. If you aren't sure how to get your data into a csv format, watch the part 1 of this series.

By Vocalcom

5 Key Ingredients for Transforming Your Contact Center Into an Omnichannel Engagement Center

In our modern world, omnichannel is the path to delivering great customer experiences and keeping customers satisfied. An Aberdeen Group study found that brands with strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for brands with weak omnichannel engagement. What's more, PricewaterhouseCoopers claims that by 2020, the demand for omnichannel customer experiences will be...
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