Part 2: Meet the Customer Success Platform - Salesforce World Tour Chicago

Part 2: Meet the Customer Success Platform - Salesforce World Tour Chicago

Part 2: Meet the Customer Success Platform - Salesforce World Tour Chicago

Marc Benioff, Chairman and CEO, Salesforce presents a vision for how companies can connect with their customers in entirely new ways with the Salesforce Customer Success Platform. Recorded live during Salesforce World Tour Chicago on April 23, 2015.

By Vocalcom

Employ Live Agents: 45 Percent of Customers Will Thank You For It

Recent statistics have shown that almost half of customers prefer communicating with live agents as opposed to self-service. Why is this the case? Perhaps it’s because most customers feel that self-service is inadequate in some cases and, as such, options to speak with an agent in real-time – including live Web chat – are growing in popularity. For companies looking...
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