Part 3: Analytics Case Study featuring GE Capital - Salesforce World Tour Chicago

Part 3: Analytics Case Study featuring GE Capital - Salesforce World Tour Chicago

Part 3: Analytics Case Study featuring GE Capital - Salesforce World Tour Chicago

Stephanie Buscemi, SVP Product Marketing, Salesforce, presents a vision of how GE Capital gets to new, powerful insights that grow their business faster using Salesforce Analytics Cloud. Recorded live during Salesforce World Tour Chicago on April 23, 2015.

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Leveraging Smartphone Purchases and Searches for Improved Customer Service

At its core, the cloud contact center is an inherently Internet-based service (after all, that is where the cloud exists). You’ve done a great job of ditching legacy hardware and moving everything to the cloud. You certainly deserve a pat on the back for making this move; however, a cloud-based facility should also be providing its clients with Internet-based service...
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