Part I â Introduction, Chad Hart

Part I â Introduction, Chad Hart

Part I â Introduction, Chad Hart

While they are rarely in the limelight, real-time media servers are a critical part of communications networks today. Media servers and Media Resource Function (MRF) software is playing an even larger role as video telephony, recording, and real-time stream processing play a larger part in our daily communications. Several initiatives are driving new media server needs and increased usage, including: 1. Voice over LTE (VoLTE) 2. Telephony Application Developer (TAD) programs 3. Network Function Virtualization (NFV) 4. Web Real Time Communications (WebRTC)

By Vocalcom

How the Banking Industry Can Leverage a Unified Digital Call Center

Banks have always been a top performer in the call center industry. The need for optimally performing contact centers in this industry is extremely high – especially for an organization that consistently handles extremely sensitive and private customer information. For banking or financial institutions, the call center is normally considered a great way to slash costs and improve customer satisfaction;...
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