Part IIâMedia Servers, Expanding Roles, Dean Bubley

Part IIâMedia Servers, Expanding Roles, Dean Bubley

Part IIâMedia Servers, Expanding Roles, Dean Bubley

While they are rarely in the limelight, real-time media servers are a critical part of communications networks today. Media servers and Media Resource Function (MRF) software is playing an even larger role as video telephony, recording, and real-time stream processing play a larger part in our daily communications. Several initiatives are driving new media server needs and increased usage, including: 1. Voice over LTE (VoLTE) 2. Telephony Application Developer (TAD) programs 3. Network Function Virtualization (NFV) 4. Web Real Time Communications (WebRTC)

By Vocalcom

A Closer Look at Why Complexity is Today's Biggest Multi-Channel Challenge

If you’re involved in the contact center industry, you’ve most likely heard the customer request for multi-channel customer service; however, 40 percent of companies aren’t hearing their customers clearly. According to Econsultancy’s Multi-Channel Customer Experience Report, 40 percent of organizations say that complexity prevents them from improving their multi-channel service or from considering more advanced call center applications, solutions and...
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