Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbehagen, Chief Architect, Avaya Fabric Networking, provides a short introduction on the benefits of Open Source and how Avaya plans to leverage its standard fabric protocols with open interfaces and open source customization tools.

By Vocalcom

Is Conversational Commerce the Future of Customer Experience?

In recent times, brands have taken a more personalized approach to providing great customer experiences. As social media channels grew in popularity, proactive engagement on these platforms became the rule as conversation proved key to a personalized experience. Now, according to a Business Insider report, the preferred conversational channel has become messaging apps, which have surpassed social networks in terms...
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