Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbehagen, Chief Architect, Avaya Fabric Networking, provides a short introduction on the benefits of Open Source and how Avaya plans to leverage its standard fabric protocols with open interfaces and open source customization tools.

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Benefits of a Native Cloud Call Center Solution in Salesforce

The native cloud contact center powered by Salesforce is designed from the ground up to help your business deliver better service from phone to Web to social media. You’ll be able to do everything that you currently do, just better and more efficiently. Proactive Virtual Queuing Every call center aims to connect the right customer with the right agent who...
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