Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbenhagen on Avaya Open Source

Paul Unbehagen, Chief Architect, Avaya Fabric Networking, provides a short introduction on the benefits of Open Source and how Avaya plans to leverage its standard fabric protocols with open interfaces and open source customization tools.

By Vocalcom

Top Reasons You Need Social Call Center Software to Get you Through This Holiday Season

The numbers are in: most companies fail the customer service test. They don’t even make it close to the “just passing” mark, according to the findings of a recent American Express study. Three key findings surfaced from the report: Most customers still don’t think service is good enough, much less getting better. Most people will spend (a lot) more money...
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