Pre-Show Interview 1 - Salesforce World Tour New York - DonorsChoose

Pre-Show Interview 1 - Salesforce World Tour New York - DonorsChoose

Pre-Show Interview 1 - Salesforce World Tour New York - DonorsChoose

Peter Coffee talks with Kate Bisbee, CMO, DonorsChoose, before the Salesforce World Tour New York keynote.

By Vocalcom

What Moore's Law Has In Common with the Contact Center

For many contact center managers, the prospect of figuring out how best to utilize contact center agents in dealing with Facebook and Twitter messages and wall posts and direct messages can be a daunting task. It’s easy to fondly recall the days when e-mail was the new big thing that contact centers had to additionally manage. Now, today’s multi-channel call...
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