Pre-Show Interview 1 - Salesforce World Tour New York - DonorsChoose

Pre-Show Interview 1 - Salesforce World Tour New York - DonorsChoose

Pre-Show Interview 1 - Salesforce World Tour New York - DonorsChoose

Peter Coffee talks with Kate Bisbee, CMO, DonorsChoose, before the Salesforce World Tour New York keynote.

By Vocalcom

90 Percent of Upset Customers Can Be Retained: Here's How

As a call center manager, you’ve probably endured the recurring nightmare of not only losing customers, but being shaken by the fear that they will not return. After all, 89 percent of customers will begin doing business with your competition if they have a poor customer experience. Now, before you freak out, understand that 90 percent of upset customers can...
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