Pre-Show Interview 2 - Salesforce World Tour New York - Prometheus Global Media

Pre-Show Interview 2 - Salesforce World Tour New York - Prometheus Global Media

Pre-Show Interview 2 - Salesforce World Tour New York - Prometheus Global Media

Peter Coffee talks with Chris Roe, EVP of E-Business, Prometheus Global Media, before the Salesforce World Tour New York keynote.

By Vocalcom

Top 10 Tips for Reducing Average Handling Time

Contact center agents have to strike a delicate balance when it comes to delivering excellent customer service. On one hand, quality should never be compromised and customer satisfaction is always top priority. However, time is of the essence for both companies and customers alike: it's costly for businesses when agents spend too much time with a single customer (especially on...
View Full Article