Pre-Show Interview 2 - Salesforce World Tour New York - Prometheus Global Media

Pre-Show Interview 2 - Salesforce World Tour New York - Prometheus Global Media

Pre-Show Interview 2 - Salesforce World Tour New York - Prometheus Global Media

Peter Coffee talks with Chris Roe, EVP of E-Business, Prometheus Global Media, before the Salesforce World Tour New York keynote.

By Vocalcom

The Importance of Survival Technologies in Customer Service

Perhaps the most important cornerstone of a functional and effective cloud contact center is the customer care aspect of the enterprise. After all, without properly serving the customer, there would be no contact center to manage in the first place. Thinking critically about this aspect of any business is necessary, just as the process of breaking the idea down into...
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