Pre-Show Interview 5 - Salesforce World Tour New York - Design Within Reach

Pre-Show Interview 5 - Salesforce World Tour New York - Design Within Reach

Pre-Show Interview 5 - Salesforce World Tour New York - Design Within Reach

Peter Coffee talks with John Edelman, CEO, Design Within Reach, and John McPhee, President, Design Within Reach, before the Salesforce World Tour New York keynote.

By Vocalcom

Chat Apps Are Edging Out SMS: What it Means for the Contact Center

Mobile chat apps are becoming a new customer communication standard. These types of services were initially brought to market with social connectivity in mind, but with the increasing evolution of instant messaging (IM) and related presence solutions and the swift decline of text messaging (or SMS), it seems that chat apps could be the next best technology for the contact...
View Full Article