Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Peter Coffee talks with Stacy Pence, Managing Director, North America SaaS Financial Services Lead, Accenture, and Lori Nitschke, Director of Digital Marketing & Communications, Marsh, before the Salesforce World Tour New York keynote.

By Vocalcom

Predictive Dialing and Dynamic Resource Allocation for Collection Agencies

In the past, we’ve discussed how predictive dialer technology provides unique benefits to debt collection agencies looking to improve agent performance and increase recovery rates. That’s exactly why a whitepaper by IAT Smartdial Solutions caught our attention, which highlights one valuable feature about this technology in particular – dynamic resource allocation. For anyone not familiar with the concept, dynamic resource...
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