Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Pre-Show Interview 6 - Salesforce World Tour New York - Accenture and Marsh

Peter Coffee talks with Stacy Pence, Managing Director, North America SaaS Financial Services Lead, Accenture, and Lori Nitschke, Director of Digital Marketing & Communications, Marsh, before the Salesforce World Tour New York keynote.

By Vocalcom

5 Essential Tips for Measuring Customer Satisfaction

How can your brand measure customer satisfaction? With the numerous channels for customer engagement these days, it may seem a daunting task. Your brand may already rely on standard metrics such as customer satisfaction scores, however, a comprehensive look at your omnichannel practices and customers’ behavior can provide much deeper insights into their feelings. Here are five essential tips for...
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