Pregled upravljanja uslugom Microsoft Dynamics CRM za proleÄe 2014.

Pregled upravljanja uslugom Microsoft Dynamics CRM za proleÄe 2014.

Pregled upravljanja uslugom Microsoft Dynamics CRM za proleÄe 2014.

U ovom kratkom video zapisu možete da naučite kako da obezbedite agentima korisničke službe alatke koje su im potrebne u programu Microsoft Dynamics CRM. Pogledajte kako da podesite sve na jednom mestu za upravljanje uslugama, uključujući SLA-ove i prava, kao i tajmere sa odbrojavanjem za rešavanje predmeta. http://go.microsoft.com/fwlink/?LinkID=394323

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Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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