Premier Success InfoLogistics

Premier Success InfoLogistics

Premier Success InfoLogistics

Salesforce AppExchange Partner and ISV, Information Logistics, strives to provide the best custom apps to their customers and increase time to market of the company’s value-added solutions.

By Vocalcom

5 Tips for Achieving First Contact Resolution

While technology fuels a constant evolution in customer service practices, certain customer priorities do not change: A need for quick and in-depth service. For this reason, first contact resolution, or FCR, remains a critical metric for contact centers to monitor. According to the Customer Experience Executive Report by CCW Digital, 70% of customers consider FCR the most important factor when...
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