Preparing Your Data for Import

Preparing Your Data for Import

Preparing Your Data for Import

Preparing for Import walks you through preparing your data to be imported into Salesforce. We cover how to clean up your import files, getting Salesforce ready, and best practices for keeping data clean once it’s been imported.

By Vocalcom

How to Empower Contact Center Agents

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Listening to their customer experiences and allowing them some autonomy...
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