Product Taxonomy Administration in Microsoft Dynamic CRM 2015

Product Taxonomy Administration in Microsoft Dynamic CRM 2015

Product Taxonomy Administration in Microsoft Dynamic CRM 2015

In this short video, Daniel Dallala walks you through product taxonomy in Microsoft Dynamics 2015. Learn about rich product classifications, product hierarchy, creating product families and bundles, and adding product relationships to up-sell or cross-sell more products. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323

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Optimizing Customer Service on Facebook

Contact centers that utilize social media channels to deliver customer service may think that all channels are alike. In reality, every social media site has its own characteristics which companies must consider to attain exceptional customer service. Facebook maintains great popularity as a social customer service channel. Unlike Twitter, which tends to be conversational and move fast with limited characters,...
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