PURE Insurance Disrupts Market with Community Cloud

PURE Insurance Disrupts Market with Community Cloud

PURE Insurance Disrupts Market with Community Cloud

PURE insurance makes a habit of transforming happy customers (PURE members) into long-term advocates. When their members demanded more insight into the claims process and the ability to take action into their own hands, PURE (with the help of Salesforce partner Silverline) implemented Communities to build the desired member experience.

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
View Full Article