Quantilus at #SAPtd 2014

Quantilus at #SAPtd 2014

Quantilus at #SAPtd 2014

In this video Sanjay Sagar shares his SAP TechEd && d-code experience. He also describes his usage of SAP API Management tools. This video was taken at SAP TechEd && d-code Las Vegas 2014.

By Vocalcom

The Relationship Between Agile and Multi-Channel Service

So much emphasis has been placed on strengthening multi-channel service within the contact center that some business execs are forgetting about the importance of providing agile service. Why is it important that they remember both? Because your customers want both…and they’re not willing to compromise. In fact, 89 percent of your customers are likely to consider your competition if they...
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