QVC wins Best Overall for Social Media at the Top 50 Gala Dinner

QVC wins Best Overall for Social Media at the Top 50 Gala Dinner

QVC wins Best Overall for Social Media at the Top 50 Gala Dinner

Interview with James Byrne and Any Foster from QVC about how it felt for them and their team to win the Best Overall for Social Media category at the Top 50 gala dinner earlier this year.

By Vocalcom

Social Media Analytics in the Call Center

For call center agents, approaching consumers on Twitter can be an intimidating proposition. On the one hand, it seems simple enough to send a tweet and respond to a mention of your brand. But, how do you know if the issue is something that needs to be added to your call center queue? Enter social media analytics: a new technology...
View Full Article