RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS Grand Prize winner of 2015 New Venture Competition business track

RapidSOS team talks about winning the business track $50,000 Grand Prize of the 2015 New Venture Competition. RapidSOS is commercializing a suite of advanced communication technologies to revolutionize emergency response and communication. Team members: Michael Martin (MBA 2015); Nick Horelik; Kellen Brink; Alex Santana (MBA 2016); Kaiying Liao; Joe DiPaolo (MBA 2015). For more on NVC: www.hbs.edu/nvc and more on the Rock Center for Entrepreneurship www.hbs.edu/rock.

By Vocalcom

New Customer Service Stats That You Need to Know

The call center industry is synonymous with that of customer service. The two are like salt and pepper, a burger and fries or peanut butter and jelly. Any call center manager – or any business executive, for that matter – needs to stay on his or her toes when it comes to the latest trends, insight and pertinent data being...
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